Privacy Policy — jay77 Bangladesh

1 Introduction

This Privacy Policy ("Policy") sets out the data protection practices of jay77 ("jay77", "we", "us", "our") with respect to the personal information of individuals ("you", "your", "the Player") who register for, access, or use the jay77 online casino and sportsbook platform, including its website, mobile-optimised interface, customer support channels, and all related services.

jay77 is committed to protecting the privacy of its players. We recognise that your personal data belongs to you, and we are committed to processing it only in ways that are necessary, proportionate, and transparent. This Policy explains what data we collect, why we collect it, how we use it, with whom we may share it, how long we retain it, and what rights you have in relation to it.

By creating a jay77 account, accessing the platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy. This Policy forms part of the overall agreement between you and jay77 and should be read alongside the Terms and Conditions and the Responsible Gaming Policy.

We may update this Policy from time to time. The date of the most recent revision is displayed at the top of this page. We will notify you of material changes via the email address registered to your account or via an in-platform notice. Continued use of jay77 following any update constitutes your acceptance of the revised Policy.

2 Personal Data We Collect

jay77 collects the following categories of personal data from players:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If any such data is incidentally included in documents you submit for identity verification, it is used solely for the purpose of completing that verification and is not processed for any other purpose.

3 How We Collect Your Data

jay77 collects personal data through the following means:

3.1 Direct Collection

You provide data directly to us when you register an account via jay77 Login, complete identity verification, make a deposit or withdrawal, participate in a promotion, contact our support team, or respond to any communication from jay77. The accuracy of directly provided data is your responsibility; please ensure that all registration details are truthful and up to date.

3.2 Automated Collection

When you access the jay77 platform, our servers automatically record technical data including your IP address, device identifiers, browser type, operating system version, referring URL, and session timestamps. This data is collected using server logs, cookies, and similar tracking technologies described in Section 9 of this Policy. Automated data collection is a standard practice for secure platform operation and fraud prevention.

3.3 Third-Party Sources

We may receive data about you from third parties in limited circumstances, including: payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) who provide transaction confirmation data; identity verification service providers who assist with KYC compliance; game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) who may report game-session data linked to your account; and fraud detection agencies who may flag suspicious activity associated with your details.

4 How We Use Your Personal Data

jay77 uses the personal data we hold about you for the following specific purposes:

• Account Creation and Management: To register your account, maintain your player profile, process your jay77 Login credentials securely, and provide access to all platform features.
• Identity Verification (KYC): To verify your age (18+ requirement), identity, and residential address in Bangladesh, and to conduct source-of-funds checks where required by our anti-money laundering obligations.
• Payment Processing: To process deposits and withdrawals in Bangladeshi Taka via your chosen payment method, to detect and prevent fraudulent transactions, and to maintain accurate financial records.
• Service Delivery: To deliver casino games, live dealer tables, sports betting markets, crash games, and all other features of the jay77 platform, including personalisation of your gaming experience based on your account preferences and history.
• Promotions and Bonuses: To administer welcome bonuses, reload promotions, VIP rewards, and other offers where you have opted in or where the promotion is an inherent feature of your account tier.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and communicate important account-related information to you via email, live chat, or in-platform notification.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, collusion, money laundering, underage access, and other prohibited conduct as described in the jay77 Terms and Conditions.
• Responsible Gaming: To monitor your gambling activity for signs of problem gambling behaviour, to administer self-exclusion and deposit limit requests, and to comply with our responsible gaming obligations.
• Legal and Regulatory Compliance: To meet any applicable legal, regulatory, or law enforcement obligations, including record-keeping requirements and responses to lawful requests from authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, security, and features of the jay77 platform over time.

5 Legal Basis for Processing

jay77 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your account, process payments, and deliver the services you have signed up for.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering checks, age verification, and responses to lawful authority requests.
• Legitimate Interests: Processing carried out for jay77's legitimate business interests, including platform security, fraud prevention, and service improvement, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on your consent — primarily for marketing communications and non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing & Third Parties

jay77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

6.1 Payment Processors

When you make a deposit or request a withdrawal, the relevant transaction data (including your account identifier and payment method reference) is shared with the applicable payment processor — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank — solely to facilitate that transaction. Payment processors operate under their own privacy policies and are bound by their respective data protection obligations.

6.2 Game Providers

To deliver casino and sportsbook services, certain session data (such as a pseudonymous player identifier, bet amounts, and game outcomes) is shared with our certified game studio partners — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. This data is shared on a need-to-know basis and is used exclusively to operate the relevant game session.

6.3 Identity Verification and KYC Providers

To fulfil our age verification and anti-money laundering obligations, jay77 may share your identity documents and personal details with licensed third-party KYC service providers. These providers are contractually bound to process your data only for the purpose of completing the requested verification and to maintain appropriate data security standards.

6.4 Legal and Regulatory Authorities

jay77 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or by a valid legal order. We will notify you of such disclosures where we are legally permitted to do so.

6.5 Fraud Prevention and Security Services

We may share data with third-party fraud detection and cybersecurity service providers where necessary to protect the integrity of the platform and the security of player accounts. Such sharing is subject to appropriate contractual data protection safeguards.

7 Data Retention

jay77 retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. The following general retention periods apply:

• Account and Transaction Records: Retained for a minimum of five years following account closure, in order to meet anti-money laundering record-keeping requirements and to resolve any potential disputes relating to your account history.
• Identity Verification Documents: Retained for the duration of your account and for five years following closure. In cases where a formal investigation was initiated, documents may be retained for longer in accordance with the applicable legal requirement.
• Customer Support Communications: Retained for three years from the date of the relevant communication, unless the communication relates to an ongoing dispute or legal matter.
• Marketing Consent Records: Retained for as long as necessary to demonstrate the basis for any marketing communication sent to you, and for a period of three years following withdrawal of consent.
• Technical and Log Data: Retained for up to 12 months from collection, unless specific data is required for an active security investigation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for analytical purposes.

8 Data Security

jay77 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and jay77 servers is encrypted using 256-bit SSL/TLS technology — the industry standard for financial-grade data security.
• Password Hashing: Your account password is never stored in plain text. It is processed through a one-way cryptographic hashing algorithm before storage, meaning that even jay77 staff cannot read your password.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their jay77 accounts for an additional layer of login security.
• Access Controls: Access to personal data within jay77's internal systems is restricted to staff members who have a specific operational need for that data. All internal access is logged and audited.
• Infrastructure Security: jay77's platform infrastructure is hosted in secure data centres with physical access controls, network intrusion detection, and regular penetration testing.
• Incident Response: jay77 maintains a data breach response procedure. In the event of a breach that is likely to result in a risk to your rights and freedoms, we will notify affected players without undue delay and take immediate steps to contain and remediate the incident.

While jay77 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your jay77 Login credentials confidential and for notifying support immediately if you believe your account has been compromised.

9 Cookies & Tracking Technologies

jay77 uses cookies and similar technologies on its platform. Cookies are small text files stored on your device by your browser when you visit a website. We use the following categories of cookies:

• Strictly Necessary Cookies: These are essential to the operation of the jay77 platform and cannot be switched off. They include session authentication cookies that keep you logged in during your visit, and security cookies that help detect and prevent fraudulent activity.
• Functional Cookies: These cookies remember your preferences (such as language settings and account options) to provide a more personalised experience. They do not track your activity on third-party websites.
• Performance and Analytics Cookies: These cookies collect anonymised information about how players interact with the platform — for example, which pages are visited most frequently and where errors occur — allowing us to improve the platform's performance and usability. No personally identifiable information is collected via these cookies.
• Marketing Cookies: If you have opted in to receive personalised promotions, marketing cookies may be used to identify which offers are most relevant to your account profile. You may withdraw consent for marketing cookies at any time via your account preferences.

Most browsers allow you to control cookie settings through their privacy or security options. Please note that disabling strictly necessary cookies will impair the functionality of the jay77 platform and may prevent you from logging in or completing transactions.

10 Your Data Rights

jay77 recognises and respects the following rights in relation to your personal data. To exercise any of these rights, please contact us at the details provided in Section 14:

• Right of Access: You have the right to request a copy of the personal data jay77 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any personal data we hold about you that is inaccurate or incomplete. You may update certain details (such as your email address or contact number) directly via your account settings.
• Right to Erasure: In certain circumstances, you may request that jay77 delete your personal data. This right is subject to limitations where retention is required by law (for example, anti-money laundering record-keeping obligations).
• Right to Restrict Processing: You may request that jay77 restrict the processing of your personal data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or a contract, and is carried out by automated means, you may request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on our legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

11 Minors & Age Restriction

jay77 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. All accounts are subject to mandatory age verification as part of the KYC process, and no withdrawal is processed without satisfactory completion of that verification.

If jay77 becomes aware that personal data has been collected from a person under the age of 18, we will immediately suspend the relevant account, delete the associated personal data to the extent permitted by our legal obligations, and refund any deposits made (less any withdrawals already processed) to the original payment method where technically feasible.

If you are a parent or guardian and believe that your child has registered an account with jay77, please contact us immediately at [email protected]. Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6), and will treat your report as a priority matter.

12 International Data Transfers

jay77's primary player base is in Bangladesh. Some of our third-party service providers — including game studios and infrastructure partners — may process data in jurisdictions outside Bangladesh. Where such transfers occur, jay77 ensures that appropriate safeguards are in place, including:

• Contractual data processing agreements requiring the receiving party to maintain data protection standards consistent with this Policy.
• Transfer only to parties that maintain recognised security certifications or are subject to equivalent data protection frameworks.
• Minimisation of transferred data to only what is strictly necessary for the stated purpose.

By using jay77's services, you acknowledge that your data may be transferred to and processed in jurisdictions outside Bangladesh as described above. jay77 takes all reasonable steps to ensure that any such transfer is conducted securely and in accordance with this Policy.

13 Changes to This Privacy Policy

jay77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. The date of the most recent revision is displayed prominently at the top of this page. Where changes are material — meaning they significantly affect how we collect or use your personal data — we will notify you via the email address registered to your account or via an in-platform notification prior to the changes taking effect.

We encourage you to review this Policy periodically to stay informed about how jay77 protects your personal information. Your continued use of the platform following any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with any material change, you should cease using the platform and may request account closure in accordance with the jay77 Terms and Conditions.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data jay77 holds about you, please contact our support team. All privacy-related enquiries are handled by our dedicated support staff available 24 hours a day, 7 days a week. Please note that the contact address below is a plain-text address and is not a clickable link:

When submitting a data rights request by email, please include your full registered name, the email address associated with your jay77 account, and a clear description of the right you wish to exercise. We will verify your identity before processing any request that involves access to, modification of, or deletion of your personal data.